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Alcohol and wine sales via ecommerce were opened up on 1 June 2020 after 66 days of an alcohol ban during Lockdown level 4 and 5. Online orders continued during lockdown with the anticipation of delivery within a week of the ban being lifted and along with new sales that exploded immediately after this announcement by the South African Government, this situation almost immediately resulted in unprecedented volumes which required couriers to instantly increase infrastructure and labour to accommodate the volumes.
Unfortunately the flood or orders directly impacted the ability to perform at regular delivery levels and created an extensive backlog in all systems despite market research and planning throughout May in anticipation of increased volumes.
Seabourne Express has been delivering wine nationwide for almost 10 years & are considered specialists in the industry, moving some of the most highly regarded & sought after wines across the planet. June 2020 will be remembered as one of the most challenging times in Seabourne’s history as we fought 24 hours, 7 days a week in an attempt and meet our customers expectations and achieve deliveries.”
The health and safety of our employees, customers and partners are paramount, which is why we at Seabourne Group closely monitor developments around the Corona virus.
We follow the general guidelines and instructions of the government and other authorities. Although the chance of bacteria and viruses being transmitted is minimal through our packages, scanners or tablets, we can understand the increasing concerns among our recipients. Of course we want to ensure that the packages are delivered correctly. The movement of goods is still open and without any restrictions. Seabourne and his partners operates therefore still as business as usual. Please be advised that we hear more and more that crossing borders will be a challenge.
Consignees will not be required to personally sign the ePOD device or hard copy document, but will be required to provide their name verbally to the delivery driver whereby the driver will include this on the delivery record. Whereby a customer refuses to provide their name, the consignment will not be left with them but fall under the ‘refused goods’ process.
We would like to inform you about possible delays of the shipments in France.
All roads around Paris within a radius of at least 40km are closed for heavy traffic because of a very heavy snowfall.
We keep on doing our best to follow the schedule.
Thank you for your understanding!
Seabourne Express South Africa was given an opportunity to add a complementary business to our existing portfolio. In the process the company has gained more visibility in its core courier and distribution business and gained a warehouse component specifically aimed at the specialist technology market. This has meant upgrades to most of our branches countrywide as the whole company embraced this exciting and important new venture!
Most of the planning took place at the end of 2015, the building of infrastructure (shelving, IT backbone, telephony system) was done in early January 2016 and the new site was occupied after 11 years doing business at the previous premises. Our actual handover of stock commenced end of January and continued for 6 weeks.
Seabourne South Africa is proud to continue its excellent service to our current clients and look forward to extend the same level of service to our new business partners.